Frequently Asked Questions

Need more information? Here’s a few commonly asked questions by our previous customers before enjoying their subscription boxes

Can I buy just one box?

We currently offer The Welcome Sweet Pea Box, Limited Edition Boxes, Mini Boxes and Holiday Boxes as a single box.* These are sold in limited quantities until they sell out. So get yours before they're gone!

If you received a Welcome Sweet Pea Box as a single box gift and would like to continue with a subscription service, purchase a 4-Box Seasonal Subscription to receive awesome products each season.

*If you are purchasing a gift card, see our Gift FAQ

My child is already born, can I still subscribe?

Yes! Our subscription series services babies from 0 – 36 months of age. We select items that are suitable for your baby's age based on the information provided upon registration. Our 4-Box Seasonal Subscription Plan is best suited for babies who are already over 3 months.

Can I buy the subscription as a gift?

Absolutely! We think it is the best baby gift on the market! Make sure to indicate this at checkout by entering the name and the address of your recipient in the shipping address section. All of our boxes have a Personalized Note section that can be completed with your special message. These notes will be written on a sweet card and included in your box.

Not sure what to get? We do have Gift Cards available.

Corporate Gifting is available. What a great way to let a client or employee know you will miss them while on maternity/paternity leave. Contact us for more information.

*You can always contact us for additional information at our Contact Us page.

I received the Welcome Sweet Pea Box as a gift, now what?

Yay, someone must love you and your baby very much! If you have received your Welcome Sweet Pea Box as a gift and want to continue your membership, purchase one of our 4-Box Seasonal Subscription options to continue getting boxes of awesome products every season.

What happens after a full cycle of boxes with ANY subscription?

You will have the option to renew your subscription for additional boxes at the end of your subscription. An email will be sent to you reminding you when your subscription is up for renewal.  

What is Customization?

All of our subscription boxes arrive customized to your baby's age, stage, and gender (if desired). This comes standard with your subscription regardless of which payment option you choose. Customization is an awesome way to choose your own baby adventure! It also allows us to give feedback to our vendors or their products.

By selecting the "Annual Pay" option for your subscription you will automatically become a SP Priority Member. As a SP Priority Member you will be able to further customize some select items in your boxes. Customization is your chance to choose selected items in your box based on your individual needs or preference! These items are only available while supplies last, and on a first come first serve basis during the designated customization periods prior to each box shipment. A Customization Survey will be sent to you after purchase and about a month prior to each seasonal box shipping date

How can I make customizations to my box?

All of our subscription boxes arrive customized to your baby's age, stage, and gender (if desired). This comes standard with any subscription regardless of which payment option you choose.

However, by selecting the "Annual Pay" option for your subscription you will automatically become a SP Priority Member. As a SP Priority Member you will be able to further customize some select items in your boxes. A Customization Survey will be sent to the email address you provide on checkout, which you will then complete to select your items. Customization is your chance to choose items in your box based on your individual needs or preference! These items are only available while supplies last, and on a first come first serve basis during the designated customization periods prior to each box shipment.

Want more customization options? Upgrade to become one of our SP Priority Members! Contact Us if you are a current Quarterly Subscriber and would like to upgrade your account.

 

What is a Boutique item & can i buy these items if i'm not  subscriber?

Yes absolutely! Boutique items are available while supplies last. Often we feature items from local Canadian vendors, or our Subscriber's favourite items that we bring back to the public. You do not need to be a Subscriber to buy any Boutique or Bundle items.

However Subscribers can choose to ship their Boutique items for free along with their next Subscription Box by Burlington Pick Up upon checkout. ** See Add-On FAQ for details

WHAT IS AN ADD-ON & CAN I ADD ANYTHING IN MY BOX WITHOUT PAYING FOR Additional SHIPPING?

An Add-On is anything from our Boutique that you would like to add on to your box order. You can add any items or bundles from our Boutique and ship them for FREE with any gift box or subscription box by checking out separately from your box purchase.

First, buy your gift box and pay for shipping, or buy a subscription box. Check out. Next, start a new order and purchase your Boutique items, but select our "Pick Up" option, and write in the comments section on checkout that these are an Add-On.

Special Add-Ons deals are also offered to our Annual Subscribers with all of their seasonal boxes in their customization surveys. These also ship for free by purchasing these items in the same way as above, before their seasonal box ships.

Will I be charged sales tax?

Sales tax may apply to some orders. Please see your Basket on the Checkout Page for information, to determine if this applies to you.

Can I cancel my subscription? 

Yes, all of our subscriptions come with no-hassle cancellation. Once you you have subscribed you will receive an email from us with a link to "Manage Your Subscription". Here you can cancel or modify your subscription as required. For Annual Pay Subscribers, you have prepaid for your boxes and your subscription will auto-cancel after the designated number received. For Quarterly Pay Subscribers, you may cancel your subscription any time before the charge date of your next box.

*For information regarding returns or exchanges, please see FAQ section :Do you take returns or exchanges

What is your COVID-19 Prevention Policy?

We at Sweet Peas Baby Co. are doing our part to prevent the transmission of COVID-19. Every box we pack is curated with care by our staff wearing gloves and masks to pack and protect you and your items. We pride ourselves on our minimal contact policy for our items, which means that only 1 staff member will handle and complete your order. All of our items are stored in a controlled facility and have already spent 14 days in "product quarantine" before put in any box.

Stay Safe & Take Care

Do you take returns or exchanges?

All Sweet Peas Baby purchases that have been shipped out are final sale and non-refundable We do not accept returns of shipped boxes, individual box items, baby bundle add-ons, or additional box purchases. However, If you’ve received a defective, damaged, or unsatisfactory product, or require an exchange in sizes, please Contact Us immediately so we can take care of you!

*For Subscription Cancellation information, please see FAQ section "Can I cancel a subscription?"

How much does shipping cost?

The Box

All Subscriptions enjoy free shipping within Canada.

All Single Boxes, Boutique, and other product shipping charges to be determined upon check out.*  

*Shipping costs to be determined by location and subject to Canada Post rates.

Baby Bundles & BOUTIQUE PRODUCTS for Subscribers

All boutique and bundle items have the option to ship on the same day as your next Subscription Box for free! Create an order and select "Burlington Pick Up" at check out and these items will ship for free with your box.

My package was damaged or lost in shipping what happens now?

Once items are shipped, we are not responsible for items that are lost, stolen or damaged during shipping. Please contact the postal service your item/s were shipped with. However we will make our best efforts to assist you with making a claim with Canada Post to resolve your situation.

If you selected the Expedited Parcel shipping option upon checkout you will be provided a tracking number and liability coverage up to $100 by Canada Post.

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